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POLICIES
 
      
 

Credit Card Policy  

A Psychic Haven - Intuitive Readings and Spiritual Intuitive Coaching by Melissa Alvarez currently accepts Master Card, Visa, American Express, and Discover thru PayPal (a secure credit card processing center).  

UPDATE 5-04-2012 - Due to the number of people who are reversing eCheck payments AFTER I've done their reading (and even after they've given me positive feedback on their readings), I will no longer accept eChecks via PayPal as a payment option. Since I do not have a way to turn this option off at PayPal, if you choose to pay by eCheck, I will immediately stop the process from my end and will not do your reading. Unfortunately, a few bad apples have spoiled it for everyone.

Posted 05-19-03 - In good faith, I have been doing readings paid by eCheck prior to the check clearing. Due to several eChecks not clearing, and the customers never making good on the payment, I will no longer do readings until the echeck has cleared. It can take up to 7 business days for the echeck to clear so I want you to understand that I will wait the full 7 days. If this is a problem, please pay by credit card.

All orders for readings are delivered via email with seven business days (unless specifically stated otherwise in the top navigation of this website) and are not refundable. 

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Privacy Policy

The reading that you are given is personal and private and is only for you. Your reading is not discussed with anyone. I usually doesn't remember details of the reading after completion as I am just a vessel for the information to flow through. No information such as email addresses etc. are released or sold to anyone whatsoever.  Your reading with me will be completely confidential.

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Shipping Policy

All readings will be sent through email. 

Please make sure that the email address you submit is up to date and working properly. Always submit an alternative email address in the event that your primary email address goes down.  No refunds will be given due to email addresses that don't work.

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Return Policy

Refunds are not given once the reading has been completed. This is completely understandable as there will be people who want a reading and will then say that they didn't believe it or that that the reading wasn't applicable to them just so they can get it for free. It takes effort, concentration and time on my part to do a reading and to get it to the person requesting it. Credit card refunds, cash refunds, or money order refunds will not be issued on a completed reading. Refunds will not be given if you do not receive your reading because your email isn't working - instead they will be resent to a working email address that you provide. That's why additional email addresses are requested several times to make sure the reading can be delivered to you. 

I am  VERY UPFRONT about her no refund policy.

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Disclaimer, Release and Confidentiality Agreement

DISCLAIMER, RELEASE & CONFIDENTIALITY AGREEMENT

All terms of this agreement must be accepted prior to Melissa Alvarez conducting a intuitive reading or coaching session. The person making the request and subsequently referred to as "you" will need to click "Accept" at the bottom of this page to verify you have read, understood, and accept the terms of this agreement. By clicking "Accept" below, you agree to the following terms and are legally bound to them:

In offering intuitive readings to the public Melissa Alvarez will not read for the following:
1. other people without express written permission from that person and a return of this agreement and a reading request form by the individual(s) to be read.
2. minors or otherwise incompetent individuals, even if requested by their legal guardians and/or parent(s).
3. medical, health, psychological or psychiatric care or related issues or situations. If you are in need of medical, health, psychological or psychiatric care assistance or consultation, then Melissa Alvarez advises you to seek out a licensed medical professional for proper consultation and care.

The intuitive readings provided by Melissa Alvarez should never be used as a substitute for seeking professional care or assistance therefore do not use the impressions given to you during Melissa Alvarez's reading to replace any advice that has been given to you by a medical professional. Anyone who is obtaining such professional medical help should continue to do so. You also agree as with any information you receive from any source, you alone hold the power of decision-making and are totally and completely responsible for making decisions that affect your life and the outcome of your choices. You agree that Melissa makes every effort to give you an accurate reading and that you understand that she will tell you up front that no intuitive is 100% accurate and you accept that some information received may not seem to apply at this time but could apply to future events or may not be 100% accurate.

Melissa Alvarez of apsychichaven.com, melissaa.com, melissaalvarez.com and any mirror sites or other sites such as blogs, websites, radio shows or social media sites etc. disclaims all liability in regards to the intuitive reading and all information given to her clientele as a result of said reading. By submitting this agreement form, you agree and verify that you:

1) have voluntarily decided to participate in this reading;
2) are at least 18 years of age, and have not been declared incompetent;
3) have requested a reading from Melissa Alvarez of your own free will;
4) understand your reading is not and cannot be used as a substitute for any type of medical, health, psychological, psychiatric, or professional counseling, therapy or treatment;
5) understand and agree that it is your responsibility to decide whether or not you require professional counseling or medical treatment and should you require such services to seek them on your own as needed;
6) understand the reading is purely for entertainment purposes only;
7) understand that no clairvoyant, intuitive, medium etc is 100% accurate and there may be some things in the reading that do not seem to apply right now but could apply at a future date or may be inaccurate;
8) are voluntarily participating in the reading and are accepting complete responsibility for your own medical, health, mental, emotional, psychological, spiritual and bodily well-being;
9) do on behalf of yourself, your assigns, heirs, executors, guardians, and all other legal representatives, hereby release, discharge, waive, and forever relinquish Melissa Alvarez, including her agents, employees, officers, directors, employers, and any other person associated with Melissa Alvarez, from any and all known or unknown claims resulting from, arising out of or in any way connected with information you may or may not receive during your voluntary participation in a reading with Melissa Alvarez and further agree that under no circumstance(s) will you, or any other person associated with you as a result of your reading attempt to present any claims against, prosecute, sue, seek to attach any lien for any purpose including satisfaction of a judgment or other judicial decree, to the property to the property of Melissa Alvarez and her heirs, and you hereby waive all claims, demands, compensation, and all actions that you, anyone associated with you or any other participant in the reading currently or hereafter may have for any injuries or perceived injuries or perceived or real losses you may suffer or believe to suffer because of or during your participation or involvement in a reading resulting from any actions, statements, answers to questions or omissions made by Melissa Alvarez or any person associated with Melissa Alvarez;
10) understand and agree that in the event any claim for damages shall be brought or prosecuted against Melissa Alvarez or any person associated with Melissa Alvarez as a result of your actions, omissions, or other act, that you and/or your estate shall indemnify and hold harmless Melissa Alvarez and all persons associated with Melissa Alvarez from any and all claims, actions or damages, legal and otherwise, made by you or anyone associated with you including the cost and expense associated with defending such actions or claims;
11) understand that all information provided to you during your reading is considered confidential and shall not be disclosed except as required by law;
12) agree that Melissa can use portions of any feedback sent to her after the reading as a testimonial using first name only and state/country and without revealing any specific information about the reading in order to protect the privacy of those she reads for.
13) have read this agreement and fully understand the legal consequences of remitting this agreement by clicking "Accept" below or by sending a copy to Melissa Alvarez by electronic email or website form or a copy sent by U.S. post or other non-electronic mail carrier by and in your own handwriting represents accepting and agreeing to all the conditions stated within this agreement document and includes a release of all possible liability of Melissa Alvarez and between yourself with Melissa Alvarez and between Melissa Alvarez and any other possible third parties;
14) are signing (or submitting electronically by clicking "Accept" below which constitutes an electronic signature and is as binding as a physical signature) this agreement, disclaimer, liability release, and confidentiality agreement form by your own free will while fully comprehending what you are doing and the result and consequences of your actions.

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BOOKS:
 

Melissa writes Paranormal Romantic Suspense as Ariana Dupr. Visit Melissa's author site at http://MelissaA.com for her complete booklist.

ABOUT MELISSA WORKSHOPS ETHICS ORDER A READING SUBMIT QUESTIONS CONTACT
 
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